Ranking of healthcare services quality factors using COPRAS RUGH in ‎Imam Reza hospital

Document Type: Research Paper


1 Department of Industrial Engineering, Qom University, Qom, Iran

2 Department of Industrial Engineering, Bonab branch, Islamic Azad University, Bonab, Iran

3 Department of Industrial Engineering, Islamic Azad University of Tabriz, Tabriz, Iran


Background and objective:One of the most important factor of developing countries is the quality of services in health and hygiene. In this paper previous study on factors affecting the quality of health services show that prioritization of all factors has not been done. Therefore, in this paper, it is attempted to identify and rank the factors affecting the quality of health services., our purpose is to rank final factor for strengthening factor and increasing the quality of healthcare services according to experts from Imam Reza hospital by using COPRAS RUGH.
Methods: This research is launched to identify an evaluation of criteria. The case of study is considered Imam Reza hospital and the questionnaire paper distributed between 400 patients. The identified criteria are timeliness, capitalization, feasibility, and infrastructure.
Results: Based on the obtained final rating, it is detected that the standard of healthcare services presented in a hospital is a factor that can be expanded than others. Considering the newly established Imam Reza hospital in Qom province, the presentation of healthcare services requires an evaluation and repetitious inquiry until this hospital enables to present high-quality healthcare services.
Conclusion: In fact, the ranking of factors above is important in management decisions and could be conducive to the concentration of managers on expressed factors. After calculating the final value of each factor from positive and negative criteria, the ultimate value of each option will be calculated and standard and skill factors evaluated first and second factors respectively.