Document Type : Research Paper
Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran.
Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran,
Department of Theology and Islamic Studies, Faculty of Humanities, Kerman Branch, Islamic Azad University, Kerman, Iran,
Faculty of Litrature and Humanities, Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran.
Background and Objective: This study has been conducted for a comparative analysis of service quality models in the Western and Islamic Health System. Accordingly, the researcher sought the similarities and differences between these two different ideologies and perspectives in terms of service quality in the health and hygiene sector. Thus, a qualitative design has been selected and a review of national and international studies has been made.
Method: after identifying the dimensions and factors of service quality in the health sector and Islamic and western hygiene (considering the relevant models being used) and Islamic perspective based on Islamic resources, research dimensions and factors have been defined. Then, these dimensions and factors have been provided to experts in the same field to express their opinions regarding the significance of each concept. Then, both perspectives have been compared together in terms of the quality of services in the health sector.
Results: the results suggested that models based on Islamic and western administration viewpoints were different from each other in terms of the intention and motivation behind the provision of services, consideration for justice in service provision, different attitudes toward clients, and different views toward ethical concepts. Besides, these two perspectives are similar in terms of concepts such as responsibility, supervision on the provision of quality services, cooperation with organizational stakeholders, being conscious toward opportunities and threats, and emphasis on training and education.
Conclusion: considering the similarities and differences between Islamic and western perspectives in the health sector, it seems that service provider organizations in Iran must reconsider the quality of their services. They mustn’t solely imitate the western quality models; rather, they must pay more attention to Islamic values in the same field.