A Study of the Effect of Empathy in Health Centers on Job Well-being (Case Study: Employees of Kerman University of Medical Sciences)

Document Type : Research Paper


1 Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran

2 Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran,



Background and Objective: The Research Was Conducted with the Aim of Exploring the Effect of Health Centers Empathy on Job Wellbeing Among the Employees of Kerman University of Medical Sciences in (2020).
Method: The Study is Descriptive and an Applied-Type Study in Terms of Purpose, and its Population Consists of 222 Employees of Kerman University Medical Sciences, 141 of Them Were Chosen as Sample Using Cochran Formula. For Data Collection, a Researcher-Made Questionnaire Was Used, the Validity of Which Was Confirmed by Means of Five Organizational Behavior Experts' Opinions, and Then Its Reliability Was Obtained 87% Using Cronbach's Alpha. The Questionnaire Was Distributed among Employees in a Stratified Random Fashion, and SPSS 19 and PLS 3 were also Used for Data Analysis.
Results: The Results Indicated that Empathy and its Dimensions Namely Organizational Climate, Perceived Organizational Support, and Affinity of an Intimate Relationship, Have a Positive and Direct Effect on Job Wellbeing, in that as Level of Organizational Climate Tend more to a Supportive Climate, and Coworkers Show Positive Behavior toward one another, We Can Manage Stress Factors Better.
Conclusion: the researcher realized that as level of empathy increases among employees, job wellbeing can also improves, and the level of the effect increases, considering the component perceived organizational support achieving the highest level. Thus, it is necessary for the managers and authorities of the university to pay special attention in this context so that they can raise healthy employees and provide them with a tranquil and friendly environment free of any stress.