Document Type: Research Paper
Health Sciences Research Center, School of Health, Mazandaran University of Medical Sciences, Sari, Iran
Islamic Azad University, Science and Research Branch, Tehran, Iran
Department of Health Educations, Ghaemshar Heath Center, Ghaemshar, Iran
Background and Objectives: Patient satisfaction is an important indicator of the quality of health and healthcare services. Most relevant studies in Iran have been conducted in the nation’s capital, and there is a lack of large-scale studies in other regions of this country. In order to help filling this gap, this study was designed to undertake a relatively large-scale assessment of patient satisfaction with health and healthcare systems in Mazandaran province situated in northern Iran.
Methods: This cross-sectional study was conducted on a sample of 450 women who referred to health facilities in Mazandaran province. A quota random sampling method was adopted. Data were summarized using descriptive statistical methods. Chi-square and Fisher tests were used to analyze data.
Findings: A satisfaction rate of 65.5% and 56.8% was identified among the patient with health and healthcare services, respectively. A significant relationship was found between patients’ satisfaction with health services and their age, level of education, status as a homemaker, and number of children. Similarly, patients’ satisfaction with healthcare services showed a significant relationship with their age and number of children.
Conclusions: Our results indicate a gap between maternal satisfaction with health/healthcare services and the ideal situation. In addition, this study highlights the need for an in-depth analysis of the nature of relationship between patients’ satisfaction with health/healthcare services and their demographic characteristics to enable developing effective improvement strategies.